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Terms and Conditions

Welcome to the Terms and Conditions page of the website, dedicated to informing every user of the website with the current Terms and Conditions this company and website is working under at the moment. This page is regularly updated and we encourage you to visit it to inform yourself about any changes regarding the Terms and Conditions. We recommend you thoroughly read all information provided below in order to fully understand these Terms and Conditions and how our business is operated.

Privacy Policy

The Privacy Policy page of this website is part of the company's Terms and Conditions and we recommend you review it. The Privacy Policy page of this website is also designed to govern your visit to the website. Gaining an understanding of both the website's Privacy Policy and Terms and Conditions will help you to fully and better understand the privacy practices that are directly concerning you as a visitor and user of this website.

About the Website

This website is a trademark, designed and operating for Trades Centre Ltd. The official flooring showroom store of the company is located at Unit 3, 158 Coles Road, London, NW2 7HW.


You are eligible to lawfully and legally use this website, make purchases from this website, and enter into sale contracts with the company and on the website only in cases when you are of age and older as constituted by English law. In order to fully use this website and all its functions, make sure to become a registered user. In order to make purchases on this website, make sure you are a holder of a valid credit or debit card. 


All contracts with the company and on the website should be concluded in the English language.


All prices of products and goods announced on this website and other marketing materials created and distributed by the company are inclusive of delivery charges for all areas within M25, London.

Product Descriptions

We strive to ensure the best and safest experience for every user of this website when using the website. Therefore, it is important for us that you are fully informed about all products and goods available and offered on the website. We do our best to ensure that all product descriptions, prices, and any other visual and written content available and submitted on the website by us, are correct at the time when relevant information has been entered into the system. However, keep in mind that the company cannot be held responsible and guarantee that all visual and written content submitted on the website is absolutely accurate, complete, complete, reliable, current, or error-free to the extent permitted by the applicable law.

Keep in mind that our company team is always doing their best to maintain the visual and written information published on the website as accurately and as up-to-date as possible. Despite this, we cannot guarantee that some information available on the website, including product reviews, always completely reflect the item or product offered and it will be exactly the same at the time of the purchase. Unfortunately, we are also not able to confirm the final price of a product or item until the moment your online order is accepted by our team in accordance with our company's order acceptance policy. To find out more, make sure to check the Placing and Order and Order Acceptance section you will find below.

Purchase Related Policies

All products and goods purchased from our website are for personal use only. You are not allowed to sell or re-sell any products and items purchased from this website. Our company reserves the right to cancel and reduce quantities of any orders in case the company believes your order and actions may result in violation of these Terms and Conditions. The company is not responsible for notifying you prior to doing so. 

Placing an Order and Order Acceptance

Making a purchase of products and goods from this website is guided by simple instructions you need to follow during the checkout process. Before you make a payment and confirm or change your order, you will also be offered to review your Cart/Basket and we recommend you to do so. Ordering products and items from our website and confirming your order is possible when you click the Confirm button that will appear at the end of the online order process.

Once you place your order from the website, we will send you a message to the e-mail address you provided when registering on this website. The message contains all details about the purchase you have made as well as the value of your order that has been debited to your credit or debit payment card. Keep in mind that this message you will get and an order acceptance e-mail message are not the same things and your order is still not accepted by this point. 

In case we do not accept your online order from the website or in case you have cancelled your order in accordance with the cancellation policy of this website, our team will let you know with a message sent to the e-mail address you provided during registration. In case you do not get such a message in your e-mail, you can assume your order is accepted by the company and the contract between you as a client and the company will be completed once your order is dispatched by the company. Once your order is dispatched by us, you can still cancel your order. In such cases, make sure to follow the Returns Policy and Procedure.

In case you require a VAT invoice, make sure to contact our customer service team.

In case you require additional information about your order, do not hesitate to contact our customer service team at 020 8830 9785 from Monday to Friday from 7:30AM to 5:00PM and on Saturday from 9:00AM to 5:00PM. 

Keep in mind that we are unable to accept your order of a product or item offered on the website in case these are out of stock, in case we are not able to obtain authorization for your payment by your bank, in all cases when we suspect fraudulent activities in violation with our Terms and Conditions and Privacy Policies, or in case we identify a product or pricing error on our website. You will be notified with a message sent to the e-mail you have provided during the registration process in all cases we are unable to continue processing your order. Alternatively, we can contact you via phone at the telephone number you provided during the registration process. For more information make sure to check the Cancellation section on this website.


In order to find out more about all payment methods available to you, please make sure to check the payment section of this website. It is your responsibility to be able to confirm the credit or debit payment card you are using for purchasing from this website is yours. Keep in mind that all holders of credit and debit cards are subject to validation checks and authorization by the card issuer. In case the card issuer refuses to provide us with authorization of the payment, whether, in advance or subsequent to a payment, the company cannot be held responsible and liable for any delay or cancellation of delivery of your order.

Title to Goods

The company holds the legal ownership of all products and goods of your order until payment has been made by you to the company and until this payment is received by the company. In case the company refunds such payment to you, the revert of this legal ownership to the company will be immediate. 

Risk of Loss

All possible risks of loss or damage to the items and goods in the order will be passed to the client upon delivery to the client.


All items and goods you purchase from the website will be dispatched and delivered to you in accordance with the delivery option you have opted for your order, during the checkout process. If you would like to know more about delivery and delivery policies, make sure to check out this website's Delivery section. Once your order is confirmed you may be provided with an estimated delivery time. Please, keep in mind this delivery time is approximate, therefore, the company cannot be held accountable or responsible for any delays that are caused by a third party. Be noted that your order may be delivered in parts and in different packages.

Acceptance of Goods

Once your order is delivered to you, we strongly recommend you thoroughly inspect your package and check it out. In case you noticed missing or damaged goods and you do not notify the company about the issue, the company will not be responsible and does not provide refunds or replacements. In case you have not further notified the company that you want to cancel your order or you decide to return your order in accordance with the company's Returns Policy and Procedure, the company assumes you are accepting your order. In case you do not notify the company that you have changed your decision about an order, the company is not obligated to accept your rejection at a later date. These actions do not violate or affect your statutory rights.

In case you notice some missing goods in your order or you have not received your whole order as detailed in the confirmation message sent to you by the company via e-mail, make sure to contact our customer service team as soon as possible at  02088309787 from Monday to Saturday and from 7:30AM to 5:00PM.

Intellectual Property

The owners of all visual and written content appearing and published on the website, including texts, photos, images, videos, graphics, logos, button icons, audio clips, data compilations, software, etc. are the company owner of this website Trades Centre Ltd. or company's affiliates, partners or licensors in the United Kingdom and other countries. All visual and written content is protected by the international and United Kingdom's applicable trademark laws. 

All other sorts of content and trademarks that are not in the ownership of the company Trades Centre Ltd. or the company's affiliates, partners and licensors are the property of their respective owners when published on the company's website. The representative owners of the trademarks may or may not be affiliated with, connected to, or sponsored by them. All visual and written content, trademarks, or any other portion of the website must not be used, reproduced, copied, duplicated, resold, accessed, modified, or otherwise exploited in whole or in parts, except for the situations and cases when this is required under the applicable law, for any other purpose and without the written permission or consent by the company. 

Limited License

Whenever you are visiting this website, you are granted a limited, revocable and non-exclusive license to the website by the company. In this case, you do not have the right to frame or use framing techniques for enclosing the website or any part of the website. You do not have the right to change or modify or download this website or any part of this website, with exception of all situations when you do so to view information. This website and any part of it should not be used for anything else than personal use.

You do not have the right to create any derivative work based upon this website or portion of this website, to collect information about accounts for the benefit of a third party, to use meta tags or any other sort of hidden text that uses the name of the website of content and trademarks that are owned by the company, to use software, spiders, crawlers, or other data gathering and extraction tools or other actions that impose an unreasonable burden or load of the infrastructure of this website.

You are allowed to create a hyperlink to the home page of this website only for personal and non-commercial use. Other websites that are using a hyperlink to our website may link to, but are not allowed to replicate: any content that may not imply that we are endorsing such website and its services/products; any content that may misrepresent the relationship with us; any content that is constructed as disrespectful, obscene, racist, violating, aggressive, offensive, or controversial; any content that may portray us and our products, services, in a false, misleading, derogatory, offensive, and objectionable manner or connect the company with products, services and brands that are undesirable; any content that may use any trademark without an expressed written permission or consent of the sole owner of the trademark; any content that may not link to any page of the website other than the home page of this website.

The company has the full right to ask you to remove any link leading to our website and you are then obligated to remove this link immediately upon receipt of our request. In all cases you use this website without authorisation by the company, the company will immediately terminate the limited license you are granted by us without prejudice to any other remedy of the applicable law. 

Your Obligations and Responsibilities

Anytime you are accessing this website you are obligated to do so in accordance with these Terms and Conditions and other warnings and instructions for using this website that is provided by the company to you. Any time you visit and use this website make sure you act in accordance with the applicable law. You are not allowed to change or alternate this website or parts of it and you are not allowed in any way to impair the integrity or operation of this website. You will be held responsible for any losses and damages that may be a result of your neglect and violation of these Terms and Conditions and the Privacy Policy of this website and that affect Trades Centre Ltd., any affiliates, partners, and licensors. 

Your Account

Whenever you are providing personal information to the company in order to register as a user of this website, it is your responsibility to guarantee the personal information you are providing is true, accurate and up-to-date in all respects. Check out this website's Privacy Policy to learn more about how we are handling and using your personal information.

In case your personal information changes, make sure to notify the company as soon as possible. You can do so by contacting our customer service team or you can change the details in your personal account on your own. You are responsible for maintaining the confidentiality of your account and all personal information and data your account contains. We strongly encourage you to take all reasonable measures to prevent unauthorized access and use of your personal account, personal information, details, your password. 

You are the one responsible for all actions and activities that occur under your personal account. Notify us immediately if you have reasons to believe your personal account has been accessed by an unauthorized third party or that your password has become known to another party. If you forget your password, we will be able to reset it but only upon your request. The new password will be sent as a message to the website you have provided upon registering your account on this website.

You can cancel and delete your account on this website anytime, simply make sure to contact our customer service team. Whenever you are using this website, you agree you are not impersonating another person, you are not using a false name and you are not unauthorized to use this website. The company reserves the right to refuse services and delete accounts without any prior notice if the company has reasons to believe the user of the account is violating these Terms and Conditions and the Privacy Policy of this website, or in all cases when the company decides this will be in the company's best interest to do so.

Third-Party Links

The company cannot be held responsible for any information or content available on off-site pages and other websites linked to or from the website of the company or any portion of it. We publish links on our website only for the convenience of the users and these links are not a subject of endorsement or promotion by the company, company's affiliates, partners or licensors of the referred products, services, supplies, or content. You confirm that whenever visiting pages and websites linked to or from the company's website, you are doing so at your own risk.

The company does not have the responsibility to inspect and evaluate off-site pages and websites and the company is not responsible for warranting any offerings of off-site pages and websites that are linked to or from the website of the company. The company does not hold the responsibility of liability for any actions, content, information, products or services offered by and published on off-site pages and websites, including any privacy statements and terms and conditions of these websites. Therefore, we strongly encourage you to carefully and fully review and understand the privacy policies and terms and conditions of these off-site pages and websites if you decide to visit them.


It is the company's policy to decline unsolicited suggestions and ideas. Therefore, the company treats all submissions, including solicited and unsolicited enquiries, feedback, suggestions, ideas, and other information as non-proprietary and non-confidential. In case you want to submit any submission or post, you are willingly doing so by granting the company a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully sub-licensed right to use, reproduce, modify and change, adapt, publish, sell, assign, translate create derivative works from, distribute and display your submissions in any form, media channel or platform, or technology that is known to or hereafter developed, alone or as a part of other works, under the company website's Privacy Policy and Terms and Conditions.

You acknowledge and consent that your submissions may not be returned and the company is allowed to use your submissions, content, ideas, concepts, and know-how for any purpose, including for developing, manufacturing, producing, offering, distributing, and marketing products, services, and goods. Every time you make a submission to the company, you are responsible for warranting and representing or otherwise controlling the rights to the submission made to the company and you are obligated to warrant the submission does not contain any software viruses, commercial solicitation, chain letters, mass mailings, and other forms of spam. You are responsible for not misleading the company about the origin of your submission, you must not use fake e-mail addresses, or impersonating other people or entities. You are also responsible for consenting to indemnify the company for all claims arising or in connection with claims to any rights in any submission.

Representations and Warranties, Limitations and Liability

This website is represented "as is". The company does not make any representations or warranties, express or implied, in connection with the Terms and Conditions of this website or the website itself, including and not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose, with exception to the extent of when such representations and warranties are not legally excludable.

You give your consent to the extent of the applicable law that the company cannot be held responsible or liable under any circumstances for any interruption of business, access delays and access interruptions to the website, non-delivery of data, misdelivery, corruption, destruction or any modification, any sort of loss and damages occurring during dealing with of the presence of off-site links to the website of the company, computer viruses, system failure, and malfunctions that may result from your use of the company's website, including when clicking on a hyperlink or when visiting from third-party websites, any inaccuracies, omissions, misleading, false or deceptive statement in the content, and other events that are beyond the reasonable control of the company.

The company cannot be held responsible or liable for any direct, indirect, special, incidental, or consequential damage of any kind related to the website of the company, regardless of the form of action, whether in contract, tort, including negligence and even in cases when the company has been advised of the possibility of such damages. The maximum aggregate liability of the company shall not exceed one hundred sterling as applicable or the value of goods ordered whichever is greater. In countries where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of the company will be limited to the maximum extent permitted by the applicable law in the countries. 


You consent to the company being defended, indemnified, and held harmless for any loss, damage or cost, including attorney fees, as a result of a third-party claim, action or demand that occurs from your use of the company's website and from your use of software robots, spiders, crawlers, and any form of data gathering and extraction tools, and any other action you take that imposes an unreasonable burden or load of the infrastructure of this website.


You can share your complaints about products and services provided by the company, you need to contact the customer service team of the company. 


Your use of the website of the company and any goods, products and services purchased from the company should be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.


You give your consent to the Terms and Conditions of this website constituting the complete and exclusive agreement between you and the company concerning your use of the website of the company and all purchases you will make from this website and supersede and govern all prior proposals, agreements, and other communication. These Terms and Conditions can be changed anytime by posting all changes on the company's website and without notifying you. All changes applied to these Terms and Conditions become effective immediately after they are posted on the company's website. In case you decide to continue using the website after the changes to these Terms and Conditions are applied, you are giving your consent to them.

Without any prior notice, the company has the right to terminate any rights granted by these Terms and Conditions. You should comply immediately with any termination including, as applicable, by ceasing all use of this website. Nothing contained by these Terms and Conditions shall be construed as creating any agency, partnership, or another form of joint enterprise between the company and you. In cases when the company fails to require your performance of any provision hereof does not affect the company's right to require that at a later date, nor shall the company's waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

No failure to exercise and no delay on the part of both parties in this contract in exercising any right, remedy, power, and privilege of that party under these Terms and Conditions and no course of dealing between all parties shall operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. All rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights and remedies provided by the applicable law.

In case any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. The company will amend or replace such provision with one that is valid and enforceable and one that achieves, to the possible extent, the company's original objectives and intent as reflected by the original provision. Do not hesitate to contact our customer service team whenever you have any additional questions regarding these Terms and Conditions.